Privacy Policy

[20.09.2024]

Griffys (referred to as "we," "our," "us," or "Griffys") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and share your personal data when you visit or use our website, mobile application, or services (collectively referred to as "Platform"). It also explains your rights and how you can exercise them.

1. Information We Collect

Griffys collects personal information from users to provide our services and improve the user experience. We collect information in the following ways:

a) Information You Provide

- Account Information: When you create an account, we collect your name, email address, phone number, physical address, and payment details.

- Purchase and Sale Information: If you buy or sell artwork through Griffys, we collect transaction-related information such as payment method, billing and shipping addresses, and sale details.

- Communication: We collect the content of messages you send to us via email, chat, or other communication channels.

b) Information Automatically Collected

--Cookies and Tracking Technologies: We use cookies and similar technologies to collect information about your device, browsing actions, and usage patterns. This includes your IP address, browser type, pages visited, and time spent on the site.

- Device Information: We collect data about the device you use to access our Platform, including the operating system, device settings, and language preferences.

- Geolocation Data: If you allow it, we may collect information about your approximate or exact geographic location to personalize your experience.

c) Information from Third Parties

- Social Media and Integration Partners: If you sign up or log in through social media accounts or third-party services, we collect information from those platforms, including your name, profile picture, and other publicly available information.

- Verification Partners: If you participate in our verified gallery/artist program, we may collect background check information and business credentials from third-party verification services.

2. How We Use Your Information

We use the information collected for the following purposes:

a) To Provide and Improve Our Services

- Personalized Experience: We use data to personalize your experience on Griffys by recommending artworks, galleries, or artists based on your preferences and previous interactions.

- Transaction Processing: We process your personal information to facilitate purchases, sales, shipping, and handling of artworks.

- Customer Support: Your information helps us respond to queries, resolve issues, and provide ongoing support.

- Marketing and Communication: We may use your email or phone number to send promotional offers, newsletters, or event announcements. You can opt out of marketing communications at any time.

b) For Security and Fraud Prevention

- Account and Data Security: We use your data to detect, prevent, and respond to potential fraud, abuse, and unauthorized access to your account.

- Compliance with Legal Obligations: We may process your personal information to comply with legal requirements such as tax regulations, anti-money laundering laws, and intellectual property rules.

c) Data Analytics

- We use analytics tools to assess how users interact with our Platform. This helps us understand user behavior, track performance, and improve site functionality.

3. How We Share Your Information

We will never sell your personal data. We only share your data with trusted partners when necessary to provide our services, and always in a secure manner:

a) Third-Party Service Providers

We work with partners who assist in delivering services such as payment processing, artwork shipping, verification of authenticity, data storage, and analytics. These third parties are required to handle your data securely and use it only for the intended purpose.

b) Legal Requirements

We may share personal information if required to comply with legal obligations, protect our rights or the rights of others, and to prevent or address fraud or security issues.

c) Business Transfers

If Griffys is involved in a merger, acquisition, or sale of assets, we may transfer your information to the acquiring party as part of the transaction, provided they agree to honor this Privacy Policy.

d) With Your Consent

We may share your data with third parties for other reasons with your explicit consent.

4. How We Protect Your Information

Griffys is committed to safeguarding your data and employs robust security measures:

- Encryption: We use encryption (SSL/TLS) to protect sensitive data during transmission, such as payment information and personal identification.

- Access Control: Only authorized personnel with a legitimate need to know have access to personal data, and we regularly audit access levels.

- Regular Security Audits: We conduct regular security audits and vulnerability testing to ensure the protection of your data.

- Data Minimization: We only collect data that is necessary for the services we provide, and we store it for the shortest time required by law or business needs.

5. Data Retention

We retain your personal information only for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Once your information is no longer needed, we securely delete or anonymize it.

6. Your Rights and Choices

You have certain rights regarding your personal data:

a) Access and Update Information

You can access and update your personal information through your account settings. If you need assistance, you can contact our support team.

b) Delete or Remove Information

You have the right to request that we delete or remove your personal information. In some cases, we may retain your information for legal reasons.

c) Opt-out of Marketing Communications

You can opt-out of marketing communications by following the unsubscribe link in any marketing email or contacting us directly.

d) Data Portability

You can request a copy of your personal data in a structured, commonly used, and machine-readable format.

e) Right to Object or Restrict Processing

You can object to or request restrictions on the processing of your personal information under certain conditions.

f) Do Not Track (DNT)

Griffys does not track its users across third-party websites and therefore does not respond to Do Not Track (DNT) signals.

g) Cookies Management

You can manage cookies through your browser settings. However, disabling cookies may limit the functionality of the Platform.

7. International Data Transfers

If you are accessing Griffys from outside the country where we store and process data, please note that your information may be transferred to and processed in other jurisdictions. We comply with international data transfer laws, ensuring adequate protection for your data through legal agreements such as Standard Contractual Clauses (SCCs).

8. Children's Privacy

Griffys is not intended for children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided personal information, we will take steps to delete it.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our services. Any changes will be posted on this page, and we will notify users via email or a prominent notice on the Platform.

10. Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Griffys Privacy Team:

Email: privacy@griffys.com
Phone: +91 9773216543

Mailing Address:

GRIFFYS,
14 Robinson Road,
#08-01A, Far East Finance Building,
Singapore - 048545