SUPPORT HUB

Your Go-To Resource for All Things Griffys

The Griffys Support Hub is your one-stop destination for answers to common questions and detailed guides on using our platform. Whether you’re looking for technical support, account management tips, or need help navigating the site, you’ll find everything you need here.

Key Topics Covered:

Account Management:

- Learn how to create, manage, and secure your Griffys account.

Platform Navigation:

- Find out how to explore our vast collection of artworks, galleries, and exhibitions.

Buying and Selling:

- Get step-by-step guides on purchasing art, listing your works, and handling transactions.

Payment and Security:

- Understand our payment options, transaction security measures, and how to resolve any payment issues.

Shipping and Delivery:

- Find information on shipping options, delivery times, and how to track your orders.

Technical Support:

- Troubleshoot common technical issues with our comprehensive FAQs and troubleshooting guides.

Need More Help?

If you can’t find what you’re looking for in the Support Hub, Please email us at support@griffys.art

Buying Guide

Discover and Purchase Art with Ease

Buying art on Griffys is a seamless and secure experience designed to help you find the perfect piece for your collection. Whether you’re a seasoned collector or new to the art world, our platform offers a wide range of options to suit your tastes and needs.

Step-by-Step Guide to Buying Art on Griffys:

1. Explore the Collection:

- Browse through thousands of artworks from galleries and artists around the world. Use filters such as artist, genre, price, and size to narrow down your search.

- Visit our curated collections and featured exhibitions for inspiration and discover new artists and styles.

2. Select Your Artwork:

- Click on any artwork to view detailed information, including the artist’s background, the medium, dimensions, and pricing.

- Use our "View in Room" feature to visualize the artwork in your space, helping you make an informed decision.

3. Make an Offer or Buy Now:

- Some artworks offer the option to make an offer, while others can be purchased immediately. Choose the option that best suits your buying style.

- Add the artwork to your cart and proceed to checkout.

4. Secure Payment:

- Griffys offers a variety of secure payment methods, including credit cards, bank transfers, and digital wallets. All transactions are encrypted for your safety.

- Review your order and complete the payment process.

5. Shipping and Delivery:

- Choose your preferred shipping option during checkout. We partner with trusted carriers to ensure your artwork is delivered safely and on time.

- Track your order through your Griffys account and receive updates on your delivery status.

6. Enjoy Your New Art:

- Once your artwork arrives, it’s ready to be displayed and enjoyed in your space. Remember to keep any documentation and certificates of authenticity provided with your purchase.

Need Assistance?

If you encounter any issues or have questions during the buying process, our support team is available to help you every step of the way.

Selling Guide

Share Your Art with the World

Griffys provides a platform for artists and galleries to reach a global audience of collectors and art enthusiasts. Whether you’re an emerging artist or an established gallery, selling on Griffys is straightforward and designed to maximize your exposure.

Step-by-Step Guide to Selling Art on Griffys:

1. Create Your Gallery Seller Account:

- If you’re new to Griffys, start by creating a seller account. Provide your contact information, a brief bio, and any necessary details about your gallery or artist profile.

- Once your account is approved, you’ll have access to your seller dashboard.

2. List Your Artworks:

- Use the "Add Artwork" feature to upload high-quality images of your pieces. Include detailed descriptions, dimensions, medium, and pricing information.

- Set the selling options, such as “Buy Now” or “Make an Offer,” based on your preferences.

3. Optimize Your Listings:

- Use tags and categories to help potential buyers find your artworks more easily.

- Update your profile with a compelling bio, past exhibitions, and artist statements to build credibility and connect with buyers.

4. Manage Your Sales:

- Track your listings, view inquiries, and manage offers through your seller dashboard..

- Respond to buyer questions promptly to maintain a high level of customer service.

5. Complete the Transaction:

- Once a sale is made, Griffys will notify you and provide details for shipping the artwork to the buyer.

- Arrange for secure packaging and shipping, using our recommended carriers to ensure safe delivery.

6. Receive Payment:

- Payments are processed securely through Griffys. You’ll receive your funds once the buyer confirms receipt of the artwork.

- Track your earnings and manage your payouts directly from your seller dashboard.

Need Help?

If you have questions or need assistance at any point in the selling process, our dedicated support team is here to assist you. Please email us at support@griffys.art